I am sorry that we had been unable to offer you hardwood flooring for your home. Regrettably, given that we've been a Shop-at-Residence company, we've been unable to present pricing outside of your in-home appointment when our profits reps perform with consumers to select an item to fit their needs and spending plan.
In addition they wouldn't be ready to contact the tile that we have already got picked out and we would've had to rent a different contractor and insert the cost of elements and install for that likewise. Would give lower than one star if I could.
I dangle up feeling dumb and defeated. I ought to've known greater. Empire promptly despatched emails confirming my free estimate consultation and my installation. But when I canceled, I been given a cancellation amount and no e-mail to confirm it. If it Seems also excellent for being correct, again and again it's. This Tale does conclusion nicely even though. I wound up inquiring A different Good friend to get a carpet set up referral. I discussed the Empire catastrophe and he launched me to a neighborhood person who came and assessed the specific situation.
As a result, I know that if I choose to cancel a Unique buy immediately after Individuals a few days, and Empire does allow me to cancel the Specific buy, I will have to pay to Empire a Unique order late cancellation price of fifteen% or as otherwise allowed by relevant law, of the settlement's acquire price tag for Exclusive order carpet/flooring and 33% or as otherwise allowed by applicable legislation, for Specific get window solutions. I also agree that if I tend not to pay out Empire any of The cash owed when it is thanks, I is usually billed a late payment of one.five% or as if not allowed by applicable legislation, on the quantity owed for each month The cash is owed rather than compensated.
Their procedure is to lure you in with their commercials and specials stating invest in one particular space, receive a home at no cost, and so on....not Provide you any upfront pricing and afterwards have a salesrep arrive at your house and tell you about the samples and THEN supply you with the pricing, which can be over and above overpriced. I'd Empire come to my property on two distinct occassions and so they quoted me $ten,000 To place flooring in approx 800sq ft - which was just my entry and key residing space - I wound up acquiring from Lumber Liquidators - paid 3500 for flooring and 3000 for a contract installer and obtained MY WHOLE 1800 sq ft property finished. Boo Yow!
The product sales rep ended up quoting me all around $8000 bucks much more than one other bids I've gotten. Based upon the level of professionalism and understanding shown by this gross sales rep, the summary I've arrive at is always that Empire Today is actually a joke. Any one who does their exploration will know much better than to go with this particular company.
Remember to continue to keep the e-mails coming, if empire won't enable us, then a class action lawsuit will. Thus far We've got a few on board. Need additional.
*When the installers arrived, they had been stunned that I experienced a "houseful" of home furnishings. You produced my estimate so you already know and also have found the quantity of furniture I have.
Exactly what the…? You cut my stairs to support the laminate, leaving a gaping gap!!! The final straw was locating a two-and-a-half foot scratch deep into your laminate in the grasp bedroom. The guide claimed he experienced no additional materials, and would take care of just after he requested additional at a afterwards date. Needless to say, I did not signal the final paperwork. I then known as the principal Workplace as well as the Woman who answered explained she would Get in touch with the set up manager. I asked if she could have him contact me because I had photographs and wished to clarify. To which she replied, “No. He'll call the crew.” Seriously??? I'm the 1 that is having a not-so-excellent encounter here. Not the crew. Obviously, I have not obtained a phone again from anyone. The guide appeared to would like to appease me, but I'm not pleased in the least. Submitting photos to point out that lousy function.
When the man came out he took photos and asked if he could take the carpet I ripped out with him And that i mentioned Of course. About An additional week along with a 50 percent later a girl named Janet ** referred to as me and explained the carpet did not dry correctly. So I instructed her that it feels like an item defect for the reason that all a few rooms were dried the same way. She told me they can swap the section I tore out with new carpet, which wasn't even up for discussion mainly because a two-yr aged carpet In spite of cleansing seems to be totally various from a completely new carpet. So she then proceeded to say that they can purchase material and I really need to pay back a $four hundred pounds for labor. I advised them that it was unfair which i experienced to pay once more for the defect that their merchandise induced and they ought to take in The full Charge. She instructed me that she would need her supervisor to comply with this and that she would simply call me back.
I wish I would have browse reviews on line prior to trusting them. This six-7 hours work has tuned into couple months And that i am nevertheless looking forward to a resolution.
Cease next Sarah S. six/2/2016 I'd give under a person star if at all possible... I scheduled an appt on a tuesday night, it had been 8:45 and no one had revealed up so i referred to as, plus they apologized and rescheduled me for thursday night time, very same time, as well as let me know I'd personally get $50 off.. i stated ok, i comprehend engineering isnt best, see you check here thursday. Yet again, nobody showed up. I get in touch with to speak to your manager as well as the worker informs me a manager will contact me back within just 24 hrs, plus the worker was just so stunned that this experienced took place to me twice, without the span of three days.
the telephone inside the Photograph is sitting flat- lying on 1 plank but is lifted off of the next plank due to the warping
At 4pm "she" known as and stated she just realized that she was speculated to be there and would appear on. Once i brought up samples she stated "oh, I am going to really have to go via the Business to have These". Lastly arrived many hrs late and ended up quoting essentially the most absurd price tag - WAY higher. What a joke. Do NOT squander your time and energy!